Shipping policy

At VELOCEZZA, we are committed to delivering your order quickly, safely, and reliably. We currently ship exclusively within the United Kingdom, allowing us to provide a focused and efficient delivery service for our UK customers.

Delivery Times and Shipping Charges

Your total delivery timeframe includes both our order processing time and the courier’s delivery time. We work with DHL to provide reliable, tracked delivery across the United Kingdom.

Shipping Cost: FREE standard shipping on all orders within the UK.
Order Cut-off Time: Orders placed before 2:00 p.m. GMT will be processed on the same business day. Orders placed after this time, during weekends, or on public holidays will be processed on the next business day.
Processing Time: 1–2 business days (Monday – Friday).
Delivery Time: 3–5 business days (Monday – Friday).
Total Estimated Delivery: 4–7 business days (Monday – Friday).

Parcel Protection and Safety

All VELOCEZZA orders include automatic transit protection. If your tracking information has not updated for more than 5–6 business days, please contact us as soon as possible at info@velocezza.com. Our customer service team will assist you with starting a lost parcel investigation with the courier and will work to resolve the issue as efficiently as possible.

Track Your Order

We believe clear communication is an important part of the shopping experience. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to the courier’s tracking system. This allows you to monitor your parcel from dispatch through to delivery.

Delivery Address Requirements

Please make sure your shipping address is complete and accurate before placing your order. Once an order has been dispatched, we may be unable to redirect the parcel or make address changes. If you need to update your delivery address, please contact us immediately at info@velocezza.com before your order is shipped.

Missed Deliveries

If you miss a delivery attempt, the courier will usually leave a notification card or provide tracking updates with instructions on how to reschedule delivery or arrange collection. Please follow the courier’s instructions promptly to avoid delays or return of the parcel.

International Shipping

At this time, VELOCEZZA only ships to addresses within the United Kingdom. We may expand our shipping options in the future, and this policy will be updated if international delivery becomes available.