Refund policy

At VELOCEZZA, we take pride in the quality of our products and want every customer to feel confident when shopping with us. Customer satisfaction is extremely important to our team, which is why we have created a clear and straightforward returns and refunds policy designed to make the process as simple as possible.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that does not match your order, please contact us within 30 days of receiving your delivery. Email our customer support team at info@velocezza.com with your order number and clear photos showing the issue.

For confirmed cases of shipping damage, faults, or order mistakes, VELOCEZZA may offer a replacement, store credit, or full refund, depending on the situation. In these specific cases, we may also refund the original shipping charges. VELOCEZZA does not charge restocking fees. Customers are responsible for arranging and covering the cost of return postage unless otherwise agreed by our support team.

Product Exchanges

Need another size, colour, or style? Our team will be happy to assist you. Simply contact us at info@velocezza.com, and we will guide you through the exchange process step by step.

Standard Returns – 30-Day Return Period

If you change your mind about your purchase, eligible items may be returned within 30 days of delivery, provided they meet the following conditions:

Items must be unworn, unwashed, unused, and in original condition.
Products must be returned with all original packaging, labels, and tags securely attached.
Your order number must be clearly marked on or included inside the return package.

For standard returns, customers are responsible for return shipping costs and the return label. Original delivery charges are non-refundable. Once your return has been received and inspected, approved refunds are usually processed within 7 days.

Items We Cannot Accept for Return

To keep our returns process fair and efficient, VELOCEZZA cannot accept:

Items returned without a valid order number.
Products that show signs of wear, washing, use, or damage not reported when the order was delivered.

How to Start a Return

Before sending any item back, you must contact us at info@velocezza.com to request return authorization. This allows us to provide the correct return instructions, confirm the return address, issue a return reference, and process your refund as quickly as possible.

The return address is:

Important: Returns sent without prior authorization may be delayed or refused. Please always contact us and receive approval before returning any items.

Refund Processing

Once your returned item has been received, our team will inspect it to ensure it meets the return requirements. If approved, your refund will be issued automatically to your original payment method within 7 days. Please note that your bank or card provider may require additional time to make the funds available in your account.

Refund Method

All refunds are processed back to the original payment method used at checkout. We are unable to issue refunds to a different card, account, or alternative payment method.