FAQs

DELIVERY

How long does delivery take?

Orders are usually processed within 1–2 business days, and courier delivery typically takes 3–5 business days. Most VELOCEZZA orders arrive within 4–7 business days in total. For full details, please visit our Shipping Policy page.

Do you charge for shipping?

No. VELOCEZZA offers FREE standard shipping on all orders within the United Kingdom. More information can be found on our Shipping Policy page.

Do you ship outside the UK?

At this time, VELOCEZZA only delivers to addresses within the United Kingdom. International shipping is not currently available.

How do I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number. You can use this tracking information to follow your parcel’s progress through the courier’s tracking portal.

RETURNS & REFUNDS

What are your return terms?

Items may be returned within 30 days of delivery. Products must be unworn, unused, unwashed, and returned in their original condition with all tags and packaging intact.

What if I receive a damaged or faulty item?

If your order arrives damaged, defective, or incorrect, please email us at info@velocezza.com with your order number and clear photographs of the item and packaging. Our team will review the issue and may offer a replacement, store credit, or full refund where appropriate.

How long do refunds take?

Refunds are usually processed within 7 business days after your return has been received and inspected. Please allow additional time for your bank or card provider to make the funds available in your account.

Are there any restocking fees?

No. VELOCEZZA does not charge restocking fees on returns.

EXCHANGES & ORDER CHANGES

Can I exchange an item?

Yes. We offer exchanges for different sizes, colours, or alternative products where available. Please contact our support team at info@velocezza.com to arrange your exchange. The original item must be returned before a replacement can be sent.

Can I cancel my order?

Orders may be cancelled only if they have not yet been shipped. Once an order has been dispatched, cancellation is no longer available and our standard return process will apply.

Can I modify my order after it's been placed?

Order changes are only possible before dispatch. If you need to update your order, please contact us immediately at info@velocezza.com. Once your order has shipped, no modifications can be made.

PAYMENTS & SECURITY

Which payment methods are accepted?

We accept major credit and debit cards, along with secure payment options such as PayPal, Apple Pay, Google Pay, and Shop Pay. Full payment details are available at the bottom of our website and in our Payment Policy page.

Is my payment data safe?

Yes. Transactions are protected using SSL encryption and processed in line with PCI DSS standards. Your complete card details are not stored on VELOCEZZA systems.